INTERNATIONAL Warranty Procedure.
DaVinci Alloy Wheels Limited.
Date of revision 01/01/2011
Procedure 1. General Conditions.
The Warranty conditions are available on www.davincialloywheels.com and they do consider:
1.1 Duration - The warranty period lasts 12 months from the date of installation on the vehicle, as proven by the Warranty certificate, and for a maximum of 15 months from the date of delivery by DaVinci Alloy Wheels Ltd.
1.2 Warranty Intervention - a) Intervention on ‘DaVinci Alloy Wheels Design’ products under warranty must be carried out EXCLUSIVELY by DaVinci Alloy Wheels Ltd. b) Said intervention comprises of the replacement and/or repair of the faulty part at the sole discretion of DaVinci Alloy Wheels Ltd. and in compliance with the conditions below. c) Intervention under warranty does not alter the start and duration of the original warranty period. NOTE: repairs will be carried out if overall cost of intervention, comprising the price of the spare part plus manpower, does not exceed the net price of the total part. Should the cost of repair be excessive the whole part will be replaced.
1.3 EXCLUSIONS FROM THE WARRANTY - a) Any kind of reimbursement for costs for the recovery of an immobilised vehicle or vehicles. b) Any kind of reimbursement regarding the interventions carried out by personal other than of DaVinci Alloy Wheels Ltd. c) Any duties, taxes, cross border tariffs and penalties incurred through the transportation of goods pursuant to warranty intervention. d) Any kind of responsibility for claims for damages to people, animals or property directly or indirectly attributable to material and/or manufacturing faults occurring following installation of the parts.
1.4 REGISTRATION AND ACKNOWLEDGMENT OF WARRANTY - To use the DaVinci Alloy Wheels Warranty service, the end user must register their purchase and warranty right on the DaVinci Alloy Wheels Ltd website (www.davincialloywheels.com) To make a warranty claim for faulty or defective purchases, go to the DaVinci Alloy Wheels Ltd Authorised Distributor or Sales Agent in the relevant respective territory or area, or in the case that the territory or area does not have an Authorised Distributor or Sales Agent, directly to DaVinci Alloy Wheels Ltd, and register the warranty right, presenting the relevant certificate. In absence of this certificate the end user warranty will not be acknowledged. The right to warranty is forfeit when the ‘Warranty Request Form’ document is incomplete or incorrectly filled in, or when it is not registered online with DaVinci Alloy Wheels Ltd. after the final deadline of 15 days from the date of warranty registration.
1.5 VALIDITY OF THE WARRANTY RIGHT - The warranty is acknowledged exclusively when there is a material and/or construction fault ascertained by DaVinci Alloy Wheels Ltd, on condition that: a) The end user proves the right to intervention under warranty by presenting all the completed documentation. b) The parts have not been altered or modified. The arrival at DaVinci Alloy Wheels Ltd of parts which have been interfered with or are incomplete cancels the warranty right. The fault is not due to: improper use; use of wheel cleaning acids; lack of appropriate maintenance, including appropriate cleaning where relevant; use other than that provided for by DaVinci Alloy Wheels Ltd; causes due to incorrect use or operation of parts; Inappropriate storage. NOTE: Components subject to standard wear and tear or pilot error will not be replaced under warranty (e.g.: tyres, damage through ‘kerbing’ of wheels).
1.6 WARRANTY APPLICATION METHOD - a) The following services are acknowledged under DaVinci Alloy Wheels Ltd Warranty: Maintenance operations, including cleaning operations. Interventions due to wear, accidents and conditions which do not comply with DaVinci Alloy Wheels Ltd indications. Everything not expressly printed in paragraph 1.5.
2. WARRANTY DOCUMENTATION
The forms related to the Warranty procedure are comprised as follows:
a) - ‘Warranty Registration Form’ Available online at www.davincialloywheels.com or by post on request from Xenex House, 90 New Town Row, Birmingham, B9 4HZ, United Kingdom. This form should be completed and submitted online within 15 days of purchase.
b) - ‘Warranty Request From’ Available to download online at www.davincialloywheels.com or by post on request, from Xenex House, 90 New Town Row, Birmingham, B9 4HZ, United Kingdom to be completed and returned to DaVinci Alloy Wheels Ltd. This is the document that requested authorisation for any operations required under warranty on defective parts within the terms established by DaVinci Alloy Wheels Ltd. Warrant conditions.
The Warranty Request From makes it possible to:
1. Initiate the procedure of reimbursement or exchange of the defective or faulty parts directly with DaVinci Alloy Wheels Ltd in the case of direct purchases from Davinci Alloy Wheels Ltd.
2. Initiate the procedure of reimbursement or exchange of the DaVinci Alloy Wheels Ltd Authorised Distributor or Sales Agent by DaVinci Alloy Wheels Ltd. For any approved warranty work carried out. (products and man hours used).
3. Investigate the issues claimed under the warranty process. Due to the particular importance of this form, a summarised guide to filling it in is printed below:
WARRANTY REQUEST FORM COMPLETION GUIDE:
A: WARRANTY CERTIFICATE NUMBER: Indicate the number of the warranty certificate.
B: POINT OF PURCHASE: Supplying Dealer/Distributor or Sales Agent: Name of the dealer where the products were purchased.
C: COUNTRY OF PURCHASE: Country where the products were purchased.
D: DATE OF CLAIM: Date on which the problem was registered with the Supplying Dealer/Distributor or Sales Agent.
F: CUSTOMER NAME: Name of the end user purchase.
G: ADDRESS: Names of the end user purchaser.
H: TELEPHONE: Telephone number of the end user purchaser.
I: VEHICE: Make of the vehicle the parts are supplied for.
J: MODEL: Model of the vehicle the parts are supplied for.
K: DAVINCI ALLOY WHEELS PART(S): The parts subject to warranty claim by part number, or if not known by description.
L: DESCRIPTION OF DEFECTS: Add notes describing the fault(s) found (in complete and eligible writing). FOR DAVINCI ALLOY WHEELS ONLY
M: WARRANTY CODE: Insert Fault Code as found in FAULT CODE SCHEDULE.
N: QUANTITY: Indicate the quantity of pieces claimed for under the operation.
P: TIME: Indicate the numbers of hours to be assigned to the warranty work (where required) by reference to the Time Schedule booklet.
Q: NOTES: Any relevant information to be recorded by DaVinci Alloy Wheels Ltd.
3. OPERATING PROCEDURE FOR WARRANTY CLAIMS:
a) Correctly complete the WARRANTY REQUEST FORM and send it to DaVinci Alloy Wheels Ltd via email or post to the following addresses: info@davincialloywheels.com. Xenex House 90 New Town Row Birmingham B9 4HZ, United Kingdom.
b) Await authorisation to return the part by the DaVinci Alloy Wheels Ltd. By receipt of Goods Return authorisation from the Technical Department. Should authorisation be denied, the part will not be accepted.
c) All parts replaced under warranty must be sent with a copy of the WARRANTY REQUEST FORM and delivery note to: Xenex House, 90 New Town Row, Birmingham, B9 4HZ, United Kingdom. A completed copy of the Good Return Authorisation must be included inside every package. The shipping agents that carry the goods must be EXCLUSIVELY those indicated on the fax authorising the delivery of the return. In the case of warranty intervention via an Authorised Distributor, the invoice for reimbursement/credit note must be issued by the Authorised Distributor only after having received written approval from DaVinci Alloy Wheels Ltd., stating the sum owed for the operation. In the case of warranty intervention directly through DaVinci Alloy Wheels Ltd., an exchange part or reimbursement/credit note will be issued following the written approval by DaVinci Alloy Wheels Ltd stating the sum owed for the operation. If the warranty claim is not accepted, the authorised Distributor/Customer (as applicable) will be informed that the rejected goods will remain at his disposal in the warehouse for 15 days, after which Davinci Alloy Wheels Ltd., will dispose of the goods. If the customer would like the goods to be returned, he must issue written information to such effect within 15 days. DaVinci Alloy Wheels Ltd. Will then return the parts carriage forward at the cost of the Authorised Distributor/Customer.
