INTERNATIONAL Warranty Procedure.

DaVinci Alloy Wheels Limited.

Date of revision 01/01/2011

Procedure 1. General Conditions.

The Warranty conditions are available on www.davincialloywheels.com and they do consider:

1.1 Duration - The warranty period lasts 12 months from the date of installation on the vehicle, as proven by the Warranty certificate, and for a maximum of 15 months from the date of delivery by DaVinci Alloy Wheels Ltd.

1.2 Warranty Intervention - a) Intervention on ‘DaVinci Alloy Wheels Design’ products under warranty must be carried out EXCLUSIVELY by DaVinci Alloy Wheels Ltd. b) Said intervention comprises of the replacement and/or repair of the faulty part at the sole discretion of DaVinci Alloy Wheels Ltd. and in compliance with the conditions below. c) Intervention under warranty does not alter the start and duration of the original warranty period. NOTE: repairs will be carried out if overall cost of intervention, comprising the price of the spare part plus manpower, does not exceed the net price of the total part. Should the cost of repair be excessive the whole part will be replaced.

1.3 EXCLUSIONS FROM THE WARRANTY - a) Any kind of reimbursement for costs for the recovery of an immobilised vehicle or vehicles. b) Any kind of reimbursement regarding the interventions carried out by personal other than of DaVinci Alloy Wheels Ltd. c) Any duties, taxes, cross border tariffs and penalties incurred through the transportation of goods pursuant to warranty intervention. d) Any kind of responsibility for claims for damages to people, animals or property directly or indirectly attributable to material and/or manufacturing faults occurring following installation of the parts.

1.4 REGISTRATION AND ACKNOWLEDGMENT OF WARRANTY - To use the DaVinci Alloy Wheels Warranty service, the end user must register their purchase and warranty right on the DaVinci Alloy Wheels Ltd website (www.davincialloywheels.com) To make a warranty claim for faulty or defective purchases, go to the DaVinci Alloy Wheels Ltd Authorised Distributor or Sales Agent in the relevant respective territory or area, or in the case that the territory or area does not have an Authorised Distributor or Sales Agent, directly to DaVinci Alloy Wheels Ltd, and register the warranty right, presenting the relevant certificate. In absence of this certificate the end user warranty will not be acknowledged. The right to warranty is forfeit when the ‘Warranty Request Form’ document is incomplete or incorrectly filled in, or when it is not registered online with DaVinci Alloy Wheels Ltd. after the final deadline of 15 days from the date of warranty registration.

1.5 VALIDITY OF THE WARRANTY RIGHT - The warranty is acknowledged exclusively when there is a material and/or construction fault ascertained by DaVinci Alloy Wheels Ltd, on condition that: a) The end user proves the right to intervention under warranty by presenting all the completed documentation. b) The parts have not been altered or modified. The arrival at DaVinci Alloy Wheels Ltd of parts which have been interfered with or are incomplete cancels the warranty right. The fault is not due to: improper use; use of wheel cleaning acids; lack of appropriate maintenance, including appropriate cleaning where relevant; use other than that provided for by DaVinci Alloy Wheels Ltd; causes due to incorrect use or operation of parts; Inappropriate storage. NOTE: Components subject to standard wear and tear or pilot error will not be replaced under warranty (e.g.: tyres, damage through ‘kerbing’ of wheels).

1.6 WARRANTY APPLICATION METHOD - a) The following services are acknowledged under DaVinci Alloy Wheels Ltd Warranty: Maintenance operations, including cleaning operations. Interventions due to wear, accidents and conditions which do not comply with DaVinci Alloy Wheels Ltd indications. Everything not expressly printed in paragraph 1.5.

2. WARRANTY DOCUMENTATION

The forms related to the Warranty procedure are comprised as follows:

a) - ‘Warranty Registration Form’ Available online at www.davincialloywheels.com or by post on request from Xenex House, 90 New Town Row, Birmingham, B9 4HZ, United Kingdom. This form should be completed and submitted online within 15 days of purchase.

b) - ‘Warranty Request From’ Available to download online at www.davincialloywheels.com or by post on request, from Xenex House, 90 New Town Row, Birmingham, B9 4HZ, United Kingdom to be completed and returned to DaVinci Alloy Wheels Ltd. This is the document that requested authorisation for any operations required under warranty on defective parts within the terms established by DaVinci Alloy Wheels Ltd. Warrant conditions.

The Warranty Request From makes it possible to:

1. Initiate the procedure of reimbursement or exchange of the defective or faulty parts directly with DaVinci Alloy Wheels Ltd in the case of direct purchases from Davinci Alloy Wheels Ltd.

2. Initiate the procedure of reimbursement or exchange of the DaVinci Alloy Wheels Ltd Authorised Distributor or Sales Agent by DaVinci Alloy Wheels Ltd. For any approved warranty work carried out. (products and man hours used).

3. Investigate the issues claimed under the warranty process. Due to the particular importance of this form, a summarised guide to filling it in is printed below:

WARRANTY REQUEST FORM COMPLETION GUIDE:

A: WARRANTY CERTIFICATE NUMBER: Indicate the number of the warranty certificate.

B: POINT OF PURCHASE: Supplying Dealer/Distributor or Sales Agent: Name of the dealer where the products were purchased.

C: COUNTRY OF PURCHASE: Country where the products were purchased.

D: DATE OF CLAIM: Date on which the problem was registered with the Supplying Dealer/Distributor or Sales Agent.

F: CUSTOMER NAME: Name of the end user purchase.

G: ADDRESS: Names of the end user purchaser.

H: TELEPHONE: Telephone number of the end user purchaser.

I: VEHICE: Make of the vehicle the parts are supplied for.

J: MODEL: Model of the vehicle the parts are supplied for.

K: DAVINCI ALLOY WHEELS PART(S): The parts subject to warranty claim by part number, or if not known by description.

L: DESCRIPTION OF DEFECTS: Add notes describing the fault(s) found (in complete and eligible writing). FOR DAVINCI ALLOY WHEELS ONLY

M: WARRANTY CODE: Insert Fault Code as found in FAULT CODE SCHEDULE.

N: QUANTITY: Indicate the quantity of pieces claimed for under the operation.

P: TIME: Indicate the numbers of hours to be assigned to the warranty work (where required) by reference to the Time Schedule booklet.

Q: NOTES: Any relevant information to be recorded by DaVinci Alloy Wheels Ltd.

3. OPERATING PROCEDURE FOR WARRANTY CLAIMS:

a) Correctly complete the WARRANTY REQUEST FORM and send it to DaVinci Alloy Wheels Ltd via email or post to the following addresses: info@davincialloywheels.com. Xenex House 90 New Town Row Birmingham B9 4HZ, United Kingdom.

b) Await authorisation to return the part by the DaVinci Alloy Wheels Ltd. By receipt of Goods Return authorisation from the Technical Department. Should authorisation be denied, the part will not be accepted.

c) All parts replaced under warranty must be sent with a copy of the WARRANTY REQUEST FORM and delivery note to: Xenex House, 90 New Town Row, Birmingham, B9 4HZ, United Kingdom. A completed copy of the Good Return Authorisation must be included inside every package. The shipping agents that carry the goods must be EXCLUSIVELY those indicated on the fax authorising the delivery of the return. In the case of warranty intervention via an Authorised Distributor, the invoice for reimbursement/credit note must be issued by the Authorised Distributor only after having received written approval from DaVinci Alloy Wheels Ltd., stating the sum owed for the operation. In the case of warranty intervention directly through DaVinci Alloy Wheels Ltd., an exchange part or reimbursement/credit note will be issued following the written approval by DaVinci Alloy Wheels Ltd stating the sum owed for the operation. If the warranty claim is not accepted, the authorised Distributor/Customer (as applicable) will be informed that the rejected goods will remain at his disposal in the warehouse for 15 days, after which Davinci Alloy Wheels Ltd., will dispose of the goods. If the customer would like the goods to be returned, he must issue written information to such effect within 15 days. DaVinci Alloy Wheels Ltd. Will then return the parts carriage forward at the cost of the Authorised Distributor/Customer.


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DaVinci Alloy Wheels specialise in the design and manufacture of bespoke alloy wheels. We design, manufacture and finish custom alloy wheels to meet your exact design requirements and specifications. To view examples of our previous work or to give you inspiration, please visit our alloy wheel portfolio. Years of experience have given us the skills to be able to manufacture unique alloy wheels that far exceed international standards and all our custom alloy wheels are fully compliant with international and VIA standards. In addition all our custom alloy wheels are ISO/TS16949 and ISO 9001:2000 certified meeting the highest quality certifications in the global car industry. We can design and manufacture any alloy wheel to your specification, concept or idea with few limitations. Please allow us to express our passion in your aspiration. Our 3-piece forged custom alloy wheels are currently in the fifth generation of their production evolution. We use state of the art production methods ensuring our products are manufactured to the highest standards of quality. Our patented construction methods enable us to produce 3-piece forged custom alloy wheels of a higher strength and quality compared to standard industry wheels. Our manufacturing practices also allow for a weight saving of up to 30% per wheel when compared to an industry standard wheel. Our state of the art manufacturing methods allow for extensive flexibility in the design of a custom alloy wheel. Any wheel can be produced to any size and specification, allowing DaVinci to manufacture and deliver any custom alloy wheel according to your individual request. Painted Aluminum Custom Alloy Wheels can come in any color that you desire. The most common color is of course Silver. Polished Custom Alloy Wheels simply consist of a shiny finish on the wheel. If you put a chrome & polished wheel together, then the difference is clear. Machined/Brushed Aluminum Custom Alloy Wheels result in a finish that looks like there's a bunch of little lines/scratches on the face of the wheel, similar to a stainless-steel fridge. Two-Toned Custom Alloy Wheels usually consists of a chrome and a painted accent. The painted portion of the wheel can come in any color. Chrome Finished Custom Alloy wheels, are easy to describe, these wheels result in a very shiny (mirrored) finish. You can choose to design your own set of alloy wheels that will be unique to you. It is entirely your choice as to how you want your individual alloy wheels to look like and as long as it is physically suitable to the chosen car type DaVinci will design, manufacture and finish your design. Your work of Art in Motion reflecting your unique and individual style. When designing a tailored alloy wheel a number of considerations must be taken into account. These considerations must account for; the various alloy wheel off-sets available, whether a painted or textured alloy wheel finish is desirable for instance. The alloy wheel fabrication process used, and the various fitments available to match you and your vehicles exact requirements are also a factor. To view some of our base custom alloy wheel designs please visit our wheel gallery. Our 3-piece forged custom alloy wheels can be produced to any size and specification allowing extensive flexibility in the design of a custom alloy wheel. Any wheel can be produced to any size and specification, allowing DaVinci to manufacture and deliver any custom alloy wheel according to your individual request. A sample selection of colours available, finishes and base designs can be viewed in our custom alloy wheel designer or visit our wheel gallery. In spite of the unique, rigorous and certificated nature of alloy wheel fabrication, compromise is not an option. DaVinci maintain a competitive pricing structure allowing us to produce, for example, typical estimates for a set of four 17” custom alloy wheels starting from as little as £1300.00. A 50% deposit is required before your custom alloy wheel design can be fabricated. An initial non-refundable deposit of £50.00 is payable to show intent towards the engineering design drawing and costing analysis. You can well imagine there is extensive work required to be undertaken even at this early stage. Your £50.00 non-refundable deposit will be matched by ourselves and donated to our nominated charity on completion of the order. Our custom alloy wheels are manufactured specifically to your requirements and are therefore non refundable. Please do not hesitate to contact us for further information. This does not affect your statutory rights. The time taken to design and fabricate a custom alloy wheel design can vary depending on manufacturing schedules and the design specification. A typical manufacturing estimate would be approximately 4 weeks, after the inital custom wheel design has been finalised. If the custom alloy wheels are required urgently, a set of custom alloy wheels could be designed and fabricated in as little as 2 weeks, however additional fabrication and delivery costs may apply. If you need more information please contact us. DaVinci Alloy Wheels specialise in the design, manufacture and finishing of custom or bespoke alloy wheels. We are experts in creating custom wheel designs and then manufacturing them to the clients specification. We are specialists in the production of split alloy rims, split alloy wheels, deep dish alloy wheels, designer alloy wheels, chrome alloy wheels and replica alloy wheels. 


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DaVinci Alloy Wheels  
1102 London Road, Midlands, UK  
Phone: (+44)01332 756116  
Email: info@Davincialloywheels.com